If you scan a playslip at a lottery terminal and the information displayed does not match your selections, the playslip may not have synced correctly in the app.
Before troubleshooting, please ensure you are using the latest version of the app.
In most cases, the issue can be resolved by deleting the playslip from your app and adding it again before scanning.
How to resolve the issue:
- Update the app to the latest available version.
- Open the app and locate the playslip that is displaying incorrect information.
- Delete the playslip from your app.
- Re-create the playslip.
- Return to a lottery terminal and scan the newly created playslip.
- Verify that the information displayed matches your selections.
Why does this happen?
In some cases, a playslip may not sync correctly within the app, which can result in incorrect information being displayed when scanned at a lottery terminal. Removing and re-adding the playslip refreshes the information and usually resolves the issue.
Will deleting my playslip affect any tickets I have already purchased?
No. Deleting a playslip only removes saved playslips from your app. It does not affect any lottery tickets that have already been purchased.
What if the issue continues?
If you continue to see incorrect information after completing the above steps, please contact our Customer Support team for assistance.